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Director’s View: July 2019

Director’s View: July 2019

Welcome to the July review of what’s been happening at Lingwood Security Management.

The summer holidays are with us once again and hopefully many of you are disappearing off for a break with family and friends to enjoy the good weather.

From our point of view, summer is a very busy time for the security sector, and our patrols need to be extra vigilant around this time. The longer, lighter evenings will often bring large groups of people together, which can lead to increases in vandalism, petty theft and even railway trespassing, so as always, we like to be one step ahead.

It’s great to see our relationship with Network Rail going from strength to strength on the back of the standard of service we have delivered to them. Our respective teams are in regular contact, and as a result, we commenced several new projects with them during July. See below for more details.

Continuous Improvement

Over the past month, following the training courses I completed in June (see last month’s column), I have been busy reviewing and tweaking various aspects of our operations to make the best of the new knowledge acquired.

I believe in driving and encouraging continuous improvement across all areas of the business; to stand still in our industry is effectively to be moving backwards.

New projects commenced in July

Kier Highways

We have a new project starting with a new client, Kier Highways, during August. Doc (Thomas Docherty) and I went to visit them last week and are providing them with a mobile patrol officer.

I am delighted to welcome another prestigious client to our portfolio. Kier is the UK’s leading highways service provider, working with a wide range of partners from key central organisations like Highways England through to a wide range of local authorities. They manage 30,000km of the UK’s strategic and local authority road network.

Balfour Beatty, Tarnock

Another project due to commence in August is with Balfour Beatty in Tarnock, which is located in Somerset.

Following site visits by myself and Doc, we have agreed to provide security officers, mobile security officers, CCTV monitoring and barrier installations.

This is a four year project which has required several weeks’ work with a QS team (quantity surveyors) to fully spec everything out. As a result of this, we will be looking to expand both our fleet of vehicles and our team of Security Professionals in the Bristol Area.

PTS Job Opportunities

We are still looking for staff who want to progress in their security career and enhance skills and training (plus receive a higher rate of pay) with this additional ticket. If anyone is interested, please contact Head Office and we can discuss in further detail. We will help you complete the training.

Positive Feedback

This month I have received positive feedback from Matron at Furness General Hospital for one of our Bed Watch Officers. Also, we received 10/10 scores across the board on a recent customer satisfaction survey and site visit at UCLan, Preston.

Wishing you all a productive and prosperous August.

Alan

Client Testimonials

From my inception, I have been thoroughly impressed with the service provided. I have regular meetings with the management team where we discuss performance and are able to drill down into the value for money provided. My team advise me that Lingwood are an integral part of security of the railway.
Paul LangleyHead of Security, Crime and Resilience, Network Rail, Southern Region
Thank you for helping out at Carlisle Kingmoor HOOB a couple of weeks ago when the gates failed – really good prompt service!
Gemma Mullin Network Rail Works Delivery Co-ordinator, Lancs & Cumbria
The guards are always on time, polite and carry out their duties to a high standard, even leaving the cabins mopped and sanitized to keep our site working. We have frequent visits by the company management and a good line of commutation with Summer. I will definitely be using Lingwood Security again and have recommended them to my colleagues.
JE StempUtilities Project Director, Balfour Beatty VINCI Joint Venture | HS2
Lingwood Security Management provide a professional service at extremely competitive rates. Their communication is always prompt and their service has consistently gone the extra mile. Several of our project managers have praised Lingwood’s guarding and I feel confident on our site security whenever they are deployed.
Max ThomasSecurity Advisor North & Midlands - Balfour Beatty
First off may I express my satisfaction with the excellent work the cleaners have done at Stonepit quarry. The areas they cleaned are sparkling and they have put in a good shift. The second thing I’d like to express is our happiness with the daytime security guard we have had this week. The guy has performed very well indeed and deserves praise as such.
Ian EdwardsRosebank Electrical Engineers
The guards are always on time, polite and carry out their duties to a high standard, even leaving the cabins mopped and sanitized to help with the fight against COVID19 and keeping our site working. We have frequent visits by the company management and a good line of commutation with Summer. I will definitely be using Lingwood Security again and have recommended them to my colleagues.
Lutfur Rahman(Canal and River Trust), Community Roots Engagement Coordinator
First off may I express my satisfaction with the excellent work the cleaners have done at Stonepit quarry. The areas they cleaned are sparkling and they have put in a good shift. The second thing I’d like to express is our happiness with the daytime security guard we have had this week. The guy has performed very well indeed and deserves praise as such.
Dave CarlingSite Manager, Wood PLC
The security guard turned up in plenty of time, and he was really helpful and looked after our site for us well. The festival went really well. Even though we all got soaked at the end when we were packing up.
Kate DrummondMake My Day Community Arts Festival
I am the Site SHEQ Manager for the National Grid House in Warwick where we have your Guards on site. I would just like to say that we have had a very positive experience with your guards and will be looking to employ them on future sites should there be a requirement. Two Guards in particular have been extremely helpful and carried out their duties with tenacity and followed company procedures to the letter. I must add that these two guards are a credit to Lingwood and promote a very positive image of the level of service that your company provides. I would therefore seek to hire these guys again should the opportunity arise.
Rob HopperGalliford Try
Having used Lingwood Security Management Ltd for a number of years on site projects across the country, I am continually impressed by the excellent and reliable service they provide. The phone is answered immediately and everyone I have dealt with has been friendly, professional and on-the-ball. They are always willing to bend over backwards to supply security solutions even at a moment’s notice. I would highly recommend Lingwood Security, and look forward to working with them on future projects.
Nichola SykesAssistant Quantity Surveyor - Balfour Beatty Rail
My experience of Lingwood Security Management is that they are a professional and efficient company. I have been pleased by the service they have offered, and they have exceeded my expectations.
Simon MartinRoute Performance Improvement Manager - Network Rail
I was completely satisfied with the service your men provided whilst working on our site in Bournville. WPD have strict rules and procedures for obvious reasons and your men adapted to them accordingly whilst maintaining a professional outlook. Look forward to working with you again in the near future.
Edward EagleOperations Director, Havwoods
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Lingwood Security Management Limited
6 Penrod Way, Heysham,
Lancashire, LA3 2UZ

Email: sales@lingwoodsecurity.com
Telephone: 01524 852275

Company Number: 4170839. Registered in England and Wales.

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